1. Overview
At KorPro, we strive to provide exceptional value through our Kubernetes optimization platform. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.
2. Subscription Billing Policy
MonthlyMonthly Subscription ($99 base + $2/node)
For customers on our monthly Pro subscription:
- No long-term commitment: Cancel anytime — your subscription stays active until the end of the current billing period.
- No partial-month refunds: Cancellation takes effect at the end of the current billing cycle; no refunds for unused days.
- Billing Errors: If we make a billing error, we'll refund the incorrect amount immediately.
3. Eligible Refund Scenarios
You may be eligible for a refund in the following situations:
Service Unavailability
If our platform experiences extended downtime (more than 24 consecutive hours), you're eligible for a prorated refund for the affected period.
Billing Errors
Any incorrect charges or duplicate payments will be refunded in full immediately upon verification.
Service Not as Described
If the service materially differs from what was advertised, you may request a refund within 30 days.
Technical Incompatibility
If our platform cannot integrate with your infrastructure despite meeting stated requirements, you're eligible for a full refund within 30 days.
4. Non-Refundable Scenarios
Refunds will NOT be issued in the following cases:
Change of Mind
After the trial/guarantee period, refunds are not provided simply because you no longer want the service.
Terms of Service Violation
If your account is terminated due to violation of our Terms of Service, no refund will be provided.
User Error
Misconfigurations or improper use of the platform on your end do not qualify for refunds.
Third-Party Services
We are not responsible for refunds related to third-party cloud provider charges or services.
5. How to Request a Refund
To request a refund, please follow these steps:
Contact Support
Reach out to our support team through the Contact Page or email us directly.
Provide Details
Include your account email, invoice number, and a detailed explanation of why you're requesting a refund.
Review Process
Our team will review your request within 2-3 business days and respond with a decision.
Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
6. Processing Time
Once a refund is approved, it typically takes 5-10 business days for the funds to appear in your account, depending on your payment provider. Credit card refunds may take longer due to bank processing times.
7. Cancellation vs. Refund
It's important to understand the difference:
Cancellation
Stops future billing but does not refund past charges (unless within the guarantee period).
Refund
Returns money for charges already made, subject to the conditions outlined in this policy.
8. Disputes
If you disagree with a refund decision, you may escalate the matter by contacting our management team through the Contact Page. We'll review escalated cases within 5 business days.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact Information
For questions about this Refund Policy or to request a refund, please contact us through our Contact Page.
Our Commitment
We're committed to your satisfaction. If you're experiencing issues or have concerns about our service, please reach out to us before requesting a refund. We're here to help and will work with you to resolve any problems.